I just wanted to touch based with you after our appointment last Saturday for my assessment at Fitness Connection because I'd like to say thank you.
I was very impressed for the kind of service that you provided over that assessment, I have to be honest that my expectations were low for this activity, because what it's usual (based on previous experiences) is that the gym only wants to sell the service of trainers, but in this case, even that we were talking about that and analyzing all the options, you also gave very good information and it was customized to my needs.
I started at Fitness Connection RTP by late November… I am very happy for the service that all the employees are giving there, every time I have had any doubts or requests, people are so friendly and supportive, and that's very important in order to make a decision in which health center you want to go and continue.
My summary is: "Customer Service at Fitness Center at the RTP, two thumbs up!"
Regards
~Jorge C
Active Member
Fitness Connection gym
for a free pass: http://fitnessconnectionusa.com
Just wanted to highly commend you on the more than awesome job you are doing at the Fitness Connection gym. The classes and TRAINERS - every one of them- are fabulous. If you rotate thru all of the classes its like the muscle surprise effect of P90x.
I want to encourage you to keep it streamlined. I LOVE having a gym that has this many diverse classes, constantly rotated.
I have literally never seen a gym with as fabulous of a class rotation as Fitness Connection. Keep doing what you have been doing… its near to perfect, IMO, right now. With the regular track launches, this set of classes can go on forever.
You and all the trainers deserve the finest compensation package available to gyms anywhere- this gym, because of the classes, is better than the Minnesota Lifetime headquarters gym!
~Vera P
Active Member
Fitness Connection gym
for a free pass: http://fitnessconnectionusa.com
Carey and I joined the Fitness Connection gym in Nov. 2011. Carey was very excited with size and variety of equipment. I was very intimidated by the same things! I had come from Curves, small, all women, always doing the same thing in a workout. No thought required. So I signed up for a personal trainer and have been working with Teri Bennett.
First, let me say that she is awesome! She is encouraging and affirming, pleasant, challenges me, but most importantly, is aware of my weaknesses and prior injuries. She always takes those things into consideration when selecting a workout and when showing me how to do each activity. I have yet to have a single problem with my back or assorted "tendonitis"! My upper body strength is improving, as is my balance, both areas of need. I am very pleased, am enjoying the gym and very happy with our choice.
I also want to compliment Brian at the front desk. He is usually there when we arrive. He is so friendly and courteous, greets us by name, asks how we are doing and really makes us feel valued. I think he's a great asset to your program.
People are always so quick to complain when they have a less than stellar experience. I wanted to let you know about employees who are doing a great job.
Many thanks,
Belinda S
Active Member
Fitness Connection gym
for a free pass: http://fitnessconnectionusa.com